MIK has been cooperate with our affiliated companies in providing Managed Services to its customer since 1998. As a Managed Services provider, MIK’s offering enables customers to transfer day-to-day related management responsibility as a strategic method for a better and improved operation effectiveness and efficiency, as well as giving customer a predictable cost in obtaining a set of services within a defined time frame.

MIK provides a flexible business model of engaging into a Managed Services contract. A typical contract would include a defined SLA (Service Level Agreement) for a set of to-be-provided services scope. The SLA will be agreed between MIK as a Managed Services Provider and customer. Customer usually pays a fixed monthly fee within a defined period (e.g. for 5 years).

Services that have been provided include the following, all in Indonesia:

• Multi-years Managed Services operation in providing Software as a Service (SaaS) certification-based application with Multimedia eLearning content. The SaaS provides online certification alternative to thousands of insurance agents to obtain their licenses to practice in addition to paper-based exam. The service is provided for a community (association) in Insurance Industry, that has 40+ member companies and collectively are managing more than 150,000 agents.

• Three-years Managed Services operation in Learning Management. The service includes Data Center and Call Center setup with its related hardware and software, System Integration/Professional Services for Learning Management System (LMS) and Training-based Budgeting Application, Professional Services for eLearning Multimedia Content Development as well as managing the daily operation of Data Center and Call Center for three-years. It has been serving more than 20,000 users.

• Project Management for hundreds of Bank’s Automated Teller Machine (ATM) deployment. Provided services includes assisting the bank in ATM vendor selection, managing the Proof Of Concept (POC) stage, assisting the bank in vendor selection process for procurement of related ATM accessories, and managing ATM vendor for ATM distribution and deployment.

• Resource outsourcing for a number of Multi National Companies (MNC) in Indonesia. Resources provided are in the fields of Finance, Accounting, Customer Support, Technical Officer, Treasury, Marketing Operation, Sales, and Marketing Administrator.

• Operation Technical Support for one of banking e-channels through Electronic Draft Capture (EDC) devices, including merchant acquisition services for more than 3-years.